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Purchased items will be delivered in-game via the moogle delivery service.
If you find your items have not been delivered, please try the following:
Please delete any unwanted letters from your mailbox. Your mailbox can only store a maximum of twenty letters with gift, bonus, or optional items enclosed (indicated by the icon).
Select the Reward/Purchase Delivery Request button.
Redelivery
Within 10 days of purchase: Up to one hour may be required for redelivery.
More than 10 days since purchase: Up to 24 hours may be required for redelivery.
Purchase history can be reviewed from the Your Account page after logging in.
If you have any questions regarding this site, please contact the Square Enix Support Center.