Microsoft Windows® 8.1 / 10

MacOS X 10.10 or later

PlayStation®4 System Software (*)

iOS 10.0 or later

Android 5.0 or later

* Please use the most up-to-date software version.

Microsoft Edge

Google Chrome (*)

Mozilla Firefox (*)

Safari for Mac OS 10.0 or later

PlayStation®4 Internet Browser

iOS: Safari

Android: Chrome (*2)

* Please use the most up-to-date software version.

*2 Please be advised that, depending on your operating system version or system configuration, the Lodestone may be inaccessible.

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1024x768 or higher (Desktop)

640x1136 or higher (Mobile)

* Please note that this website has not been optimized for tablet resolutions.

Purchased items will be delivered in-game via the moogle delivery service.

If you find your items have not been delivered, please try the following:

Please delete any unwanted letters from your mailbox. Your mailbox can only store a maximum of twenty letters with gift, bonus, or optional items enclosed (indicated by the icon).

For items purchased for a single character, select the Reward/Purchase Delivery Request button.

For account-wide items, log out of the game and log in again with your desired character, then wait for the item to be delivered.

Please note there may be a delay in the delivery of high-demand items, such as those recently released on the online store, due to congestion of the delivery system.

Redelivery

Within 10 days of purchase: Up to one hour may be required for redelivery.

More than 10 days since purchase: Up to 24 hours may be required for redelivery.